Trust & safety
Trust labels should shrink uncertainty—not hide it.
See exactly what a label means, make your own checks and use a private route when something looks wrong.
Read the badge
Four states, each with a boundary
Unverified
What it says: No higher verification level is currently recorded for this profile.
What it does not say: It does not automatically mean the business is unsafe or illegitimate.
Contact verified
What it says: A contact-channel check has been recorded for the business.
What it does not say: It does not verify every service, staff member, licence, price or future response.
Identity verified
What it says: Identity or ownership evidence has been reviewed for the relevant account or listing.
What it does not say: It is not a guarantee of workmanship, solvency or a successful transaction.
Premium verified
What it says: An enhanced verification state is recorded under the operator's documented review process.
What it does not say: The current product does not sell this label or let an applicant assign it to themselves.
Controls in the product
Safety is a set of routes, not a shield icon.
Reviewed publication
Listing applications begin in a review state. Submission alone does not put a profile into live search.
Private claim evidence
Ownership evidence accepts bounded PDF or image files, requires an account and is stored away from public profile delivery.
Structured reports
Scam, impersonation, abuse, closure and accuracy concerns enter a moderation queue with a request reference.
Restricted decisions
Private workspaces check real sessions; aggregate moderation data is limited to the platform-admin role.
Before you agree or pay
- Confirm you are speaking to the contact shown on the profile.
- Ask for scope, price, timing and refund terms in writing.
- Check relevant professional licences with the issuing body.
- Use a traceable payment method and retain receipts.
- Protect passwords, one-time codes and unnecessary identity documents.
Where our role stops
Give the queue facts it can act on.
Identify the profile, review, room or member; choose the closest reason; and explain what happened without publishing sensitive evidence. A successful submission returns a reference, not an invented resolution deadline.